The Important Role of Reliable Connectivity in the Fast-Food Industry

The Important Role of Reliable Connectivity in the Fast-Food Industry

The Challenge

Part of KFC’s continued growth drive is to implement effective business processes which also serve its customers as best as possible. A key element of this is to ensure fast and trusted check-out transactions, and to do this they need to ensure trusted communication for the point-of-sale infrastructure.

Using the normal mobile networks with 3G data connectivity could simply not provide KFC with reliable communication for the point-of-sale services. The poor 3G communication was leading to revenue loss and customer frustrations, which simply could not be afforded anymore.

The Solution

FNB partnered with Q-KON to develop a very reliable satellite communication network that provided trusted communication for business point-of-sale solutions.

As an FNB certified solution, the end-to-end satellite and wireless network is fully compliant with all current financial security requirements. In addition, Q-KON provides FNB with on-site and remote support to ensure continued business operation anywhere in South Africa.

We really can’t complain, as we have seen a tremendous improvement in the uptime at these stores, in comparison of how it was. The support from the Q-KON team is excellent!”
Michael Davel of Gunret Foods.

 
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