What is satellite
broadband?
And other important
questions.

Satellite-based communication solutions are established, well-developed and trusted as well as highly dynamic with major innovations currently taking place. Twoobii is based on proven technology using the most advanced current features and satellite capabilities.

Twoobii Business Broadband Service

What is Satellite Broadband?

It is a broadband service which is implemented using a satellite communication channel. In a satellite communication channel the data from the user is sent from the user terminal antenna, or you dish, to the satellite in the sky, and from the satellite to a big hub station located in Gauteng.

Who can use satellite broadband?

Twoobii is a solution for “off-grid” users, “off-grid” users are not connected to the national telecommunication networks with 3G or ADSL. This is the typical areas on the outskirts of metro’s and isolated areas where there is no other means of reliable connectivity.

Is my satellite internet connection used differently to an ADSL connection?

Your broadband connection will appear to you exactly the same as any other internet connection. Rest assured, you can still use the same browsers, email software and other internet applications, as any other “normal” internet user.

Can I make telephone calls with my Satellite Broadband connection?

Yes, you can indeed make low-cost VoIP (Voice over Internet Protocol) telephone calls and this option can be purchased from your local reseller and installations partner.

Does this Broadband Service offer “triple play”?

Triple play is the provision of internet access, TV and telephone in a single service. Yes, we are happy to say Twoobii Satellite Broadband does offer this function.

Are we able to offer the client an Aggregated Bundle if there is a bulk order?

Yes, this is where the Data Bundle Network Services (APN Type Service) apply.

Purchasing Satellite Broadband

Where can I purchase the Twoobii Satellite Business Broadband Solution?

You are welcome to purchase and sign-up for a service through online via www.twoobii.com . The equipment can be purchased from your nearest reseller and installer partner.

How does the cost of the Broadband Satellite Solution compare to other internet connectivity services?

Satellite broadband are designed to be used where other connections to the internet are not available. It presents a low-cost alternative where connectivity was not previously available.

Is the Transmit License only offered on a Once-off cost?

The Transmit Licence is included with the modem and is not offered as an additional cost.

An option to purchase only Modems, BUCs or LNBs are included for spares / replacement purposes.

What is the difference between Fixed Fee Broadband and Data Bundle Network?

Fixed-fee broadband service provides continued broadband user access based on a particular service profile.  The services profiles are defined to implement a balance between cost and performance as well as eliminating the classical disadvantages of a shared access service such as high service contention ratios and poor data speeds.

Data Bundle Networks provides capped broadband user access based on a particular service profile which can be shared between multiple sites.

Will the rental fee of $38.00 fall away after the 24 Month contract period?

No, with the rental option, the equipment remains the property of Q-KON, hence the monthly rental fee will still apply after the initial 24 month period.

Equipment & Installation

What equipment do I need to use the Twoobii Satellite Broadband Solution?

This solution comes standard with a satellite modem, a satellite antenna (or dish) that must be installed outside and a transmitter and receiver unit.

I have a satellite dish; can I use it for internet connection via Satellite Broadband?

Because Twoobii Satellite Broadband uses innovative and advanced performance optimization technologies over satellite, this requires a certain size and quality of the dish. To ensure reliable reception of the satellite signal for your broadband connection, you should use the dish supplied with your equipment.

Can I install the dish myself?

The Twoobii service operates on the latest most advanced and most powerful satellite services available. For this reason we strongly recommend that a certified field team complete the systems installation for you.

Are we able to rent out the equipment from you guys?

Yes, an rental option is offered, the minimum rental term is 24 months and an advance payment equal to 1 months rental is required.

Broadband Technical Details

Which satellite is used?

Twoobii operates on Intelsat IS33e EPIC satellite and uses the Ku-band space segment communication channels.

Do I need a specific computer to access satellite broadband?

No extra software is required to be installed on your computer. This service can operate with PC or Apple Macintosh computers with ethernet support.

Can I use satellite broadband with a network?

Your satellite modem can easily be connected with an Ethernet cable either to an individual computer or to a network router/switch to link to a home network or local area network. The connection from the router to your network computers can be cabled or wireless.

How far from the computer can the modem and dish be?

The Twoobii equipment pack comes standard with 30m of dual coax cable to connect the dish and satellite modem. Should you wish to extend this cable, please contact your nearest service and installation partner for advice. To connect the IP modem to your computer, an Ethernet cable of approximately 2.0m is supplied. You can substitute a longer cable if required.

Must the equipment be powered all the time?

The modem should be powered whenever the connection is in use. The satellite modem takes a few minutes to initialise after being switched on.  It is recommended to keep the modem powered at all times unless the connection will not be used for an extended period.

Does satellite broadband suffer from delay or “latency”?

A satellite connection requires the signal to travel from the ground to the satellite and back again, and this imposes a “satellite latency” of approximately half a second. However, we employ a variety of means to mitigate the effects of this delay, so it does not adversely affect normal use of the Broadband connection.

Maintenance and Support

Who will be responsible for Monitoring, Maintenance and Support?

Q-KON is responsible for the Core Network service availability which includes the monitoring, maintenance and support thereof.

For remote sites there is an option to contract Remote Site SLA services from Q-KON, however first line support remains the responsibility of the Customer.

I have attached an example of the Remote Site SLA which details the support provided for your convenience.

Based on the assumption that Q-KON will do the support, How does maintenance work, i.e. faulty cables, dish or any other connection issues relating to the VSAT at site?

Support on remote site equipment which fails due to normal wear and tear will be covered under the SLA, however remote site equipment which fails due to theft, physical damage or alterations (force majeure events excluded) will be excluded from the SLA and such call-outs will be charged for.

Equipment still under warranty will be replaced by Q-KON.  The Customer will be responsible for shipment of the faulty equipment to Q-KON, and Q-KON will be responsible for shipment of the replacement unit to the Customer.  (The Incoterm, DAP will apply).

General

Please explain “ Delivered on DAP Gaborone, Botswana basis by means of road freight”

DAP refers to “Delivered at Place” Incoterms 2010 refer.  This includes the cost of freight, insurance and delivery up to a Customer warehouse in Gaborone, Botswana, but excludes the costs related to clearance, import duties and taxes. The equipment will be shipped by means of road transport.

Have more questions?

Don’t worry, Twoobii is here to help. Enter your email address and we’ll get you the answers.