Customer Service Portal

This page provide more information on support for the Twoobii platform and also provide links to tools that can be used to get more information about specific sites and also help with troubleshooting.

Twoobii Support Contact detail

Contact Number:

+27 83 457 3186 (South Africa)

+264 84 000 6000 (Namibia)

Email:

service.team@qkon.com

Use the following tools to get more information or to do troubleshooting

Information about your site

FUP Statistics

Use this link and login to our FUP portal to see information about your daily usage.

Netflow Statistics

Use this link and login to our Netflow portal to see detailed information about your link usage.

Monitoring your voice

Log into our Voice Platform and be able to view and monitor the calls you are making.

Twoobii BMS Portal

Use this link and login to our BMS portal.

Useful Links for troubleshooting

Satellite Specific Speed Test

Test your Internet speed with this speed test which was designed specifically for satellite. Click on the button below and run the test to see what Twoobii can offer you!

Run Speed Test Now

Training

Twoobii Product And Installation Training

We are in the process of updating our Training Program. Details to be released shortly.

Product Documentation

Downloadable Info docs, application notes, description of solutions, how to’s and more.

Twoobii Info Sheet - WIFI

The Twoobii business Internet access solution is the preferred option to connect “off-grid” business operations such as Lodges, retail operations, commercial farms etc. In many of these scenarios the need for connectivity includes an on-site Wi-Fi network to connect all the different business operations. Download for more.

Twoobii Info Sheet - Sign-up

The Twoobii team in Q-KON has developed a solution to make it as easy and user friendly for customers to sign-up. All that is needed is a one-page completion form which users can easily complete online and then everything is arranged. Download document for more.

Twoobii Info Sheet - Voice

Twoobii provides reliable data services via satellite communication channels anywhere in Southern Africa. Twoobii is the ideal solution to provide Internet and data connections to users at “off-grid” locations who has no access to the mobile of fix telecommunication grid. Download document for more.

Twoobii Landlord Approval

This document is intended to introduce the VSAT Installation requirements so as to inform the respective Landlord about the scope involved and what equipment is required to be installed at the property. Download full document below.

BMS Mobile Application Tutorial
Twoobii Info Sheet - Hotspot

The Twoobii HOTspot service provides an easy to use option to control WiFi usage and access through the issue of vouchers. This user guide provides a summary of how to issue vouchers.

Twoobii Info Sheet - Standby Service

The Twoobii standby service is implemented as a secondary service and is seamlessly integrated with the customer network. In the event of a primary service failure the end-user service will be automatically routed over the satellite link to implement seamless business continuity.

Twoobii Info Sheet - Standby Service

The satellite industry is very familiar with the 3 myths of satellite services: – You know, that satellite is expensive, slow and it has a latency problem. This is generally the default starting point in any solution discussion when satellite is proposed. In this series of Info Posts, we are going to provide actual market references to prove these myths as outdated and no longer applicable to the current satellite technologies available in the market today.

Twoobii Info Sheet - Myth #3: Latency

The satellite industry is very familiar with the 3 myths of satellite services: – You know, that satellite is expensive, slow and it has a latency problem. This is generally the default starting point in any solution discussion when
satellite is proposed. In this series of Info Posts, we are going to provide actual market references to prove these myths as outdated and no longer applicable to the current satellite technologies available in the market today.

Twoobii Info Sheet - Satellite Rule #1

YES, there are two basic rules to designing satellite solutions, and NO, these rules are not complex engineering and mathematical rules. It is simply understanding where satellite technology maps into our integrated connected world and for what application satellite works perfectly. As for anything else in life, if you use a tool in the wrong application you can’t blame the tool for not working.

Twoobii Info Sheet - Installation Training

The Twoobii installation course was developed to assist our field engineers and service partners with the installation and set-up of a Twoobii user terminal and Wi-Fi Router (if included in the sale). The training is a practical hands-on session and is offered either as an e-training session via Zoom or Microsoft Teams or in-class training on-site at our Q-KON Africa offices in Centurion, South Africa.

Twoobii Info Sheet - Fair User Policy

To achieve an optimum balance between cost and performance the Twoobii network implements a “soft-cap” quality of service and fair user access policy according to the principles described in this document.

Twoobii Info Sheet - Private Network

Twoobii services the full range of user requirements including the provision of “private network” requirements. Twoobii architects have full end-to-end control on all the network parameters and can control quality of service and network sizing in detail.

Twoobii Info Sheet - Solar Power "Off-grid" Solution

Twoobii provides “off-grid” broadband services to business and retail operation which are not reliably connected to the telco grid. Low power consumption and effective communication design enables Twoobii to also operate using a solar system and “off-grid” from the national power network.

Twoobii Info Sheet - Surveillance Video

Surveillance Video over Satellite forms part of the many Value-Added Services that is designed and optimized to compliment the Twoobii VSAT connectivity solution in order to enhance functionality and satisfy business requirements.

Twoobii Info Sheet - Wi-Fi Services & Speed

This user guide will assist in understanding local Wi-Fi networks and how the performance of the Wi-Fi network determines your final user browsing experience. It will also help to identify constraints in a typical Wi-Fi network.

Twoobii Info Sheet - Data Bundle Service

Business locations are connected via a primary terrestrial network and Twoobii satellite terminals are installed at all locations to implement the back-up service. The network is then controlled using Cisco IPSLA routing protocol or similar failover protocol that will switch from the primary service across to the Twoobii satellite link.

Twoobii Info Sheet - Data Usage User Portal

The Twoobii service provides excellent performance when the user needs are aligned with the active service profile. To make sure you selected the optimum service profile, and to manage your daily usage, it is very informative to see the GB usage statistics for a particular site.

Twoobii Info Sheet - Usage Guide

The Twoobii services provides excellent performance when the user patterns are aligned with the correct service profile. This guide defines typical user services in GB volumes as an input to quantify the expected user needs and to select the most suited profile.

Twoobii Info Sheet - Myth #2: Slow

The satellite industry is very familiar with the 3 myths of satellite services: – You know, that satellite is expensive, slow and it has a latency problem. This is generally the default starting point in any solution discussion when
satellite is proposed. In this series of Info Posts, we are going to provide actual market references to prove these myths as outdated and no longer applicable to the current satellite technologies available in the market today.

Twoobii Info Sheet - Satellite Rule #2

YES, there are two basic rules to designing satellite solutions, and NO, these rules are not complex engineering and mathematical rules. It is simply understanding where satellite technology maps into our integrated connected world and for what application satellite works perfectly. As for anything else in life, if you use a tool in the wrong application you can’t blame the tool for not working.

Product Training