12 May Customer WiFi & Payments Solved
Posted at 12:30h in Case Studies 0 Comments
Both Le Mirage Desert Lodge and Divava Okavango Resort & Spa are well-known 5-star international tourist attractions with exquisite facilities and service ratings. With Le Mirage Desert Lodge located deep in the Namib desert and Divava Okavango Resort & Spa is in the North overlooking the mighty Okavango River the natural locations of these lodges are absolutely fantastic.
Customer service is what matters most
Guests from all over the world only have praise for both these lovely retreats, but sometimes it happens that something falls short of the expected service. For some time, both lodges experienced very unreliable WiFi and broadband services and being in the middle of nowhere, this is no surprise. The management really worked on this problem and started testing and evaluating all possible available services in their quest to provide reliable trusted broadband services to the business.
A leading bank in Namibia in partnership with Q-KON Namibia was contacted to implement Twoobii smart satellite service. The Twoobii Smart Satellite Service is specifically designed for the “off-grid” business requirements and provides trusted access for speed points, customer WiFi hotspot services and business broadband. Both these lodges operate on the Twoobii justWORK service bundle providing high-performance broadband at attractive price points.
“This is one hell of a system you put in there! Absolutely fantastic!” Nel de Jager, Resort Manager (Le Mirage & Divava)